eGain Corp provides an AI knowledge hub solution to automate customer experience. The company sells its SaaS solution to enterprises aiming to improve customer experience while reducing costs by using AI to deliver trusted, consumable answers. The solution is organized into three hubs: AI Agent, AI Knowledge Hub, and Conversation Hub. The company also offers SaaS services on a cloud-based subscription platform, typically through a 36-month contract with pricing based on agents or sessions. It also provides professional services, including consulting, implementation, training, and managed services. The majority of its revenue comes from SaaS. The company operates in North America, Europe, the Middle East, and Africa, with the majority of revenue coming from North America.